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Frequently Asked Questions

Email Support

Support Email

hello@naakbar.com

Check most frequently asked questions here, if you still need help then please contact us at hello@naakbar.com

Our Story

Näak was created in 2016 by Minh-Anh Pham and William Walcker, 2 green athletes who participated in the Triathlon World Championships. Preoccupied by the impact of meat production on the environment, the 2 friends decided to radically change their nutrition: they became vegetarian and started looking for alternative protein sources for their training. They then discovered cricket protein and immediately started incorporating it into their diet by making their own cricket protein bars in William's kitchen. This is how Näak started.  

Näak stands for Adventurous Nutrition for Athletes who travel Kilometers.

Online: You can buy Näak products directly from Näak, as well as other online stores including Amazon.

In Store: Please use our Store Locator to find where Näak products are sold near you. We recommend calling before you go, just to make sure they have them in stock. 

One option is to speak to the Grocery Manager where you shop. You can tell them you’d love to see our products on the shelf, and be sure to mention your favorite flavors.

If you shop at a small local store you can direct them to our Wholesale Registration page. From there, our Wholesale Team would be happy to help.

Until then, you can order directly from our website.

Näak Powders

Of course you can! The simplest way to ingest protein powder is by adding a scoop to a glass of water or plant-based milk. You can also add a scoop to your favorite smoothie recipe, although the possibilities are endless as protein powder can be incorporated into almost any recipe! You can even cook with protein powder by adding it to cookies, oatmeal, or even cheesecake! 

Using protein powder is very easy. Simply mix 1 serving size of protein powder with 400ml  cup of water or vegetable drink and shake well. You can choose to add less or more than the recommended serving size depending on taste preference or muscle building goals. For optimal benefits, drink the shake 40 minutes after exercise to optimize muscle recovery and nutrient absorption.  

There are numerous benefits of using protein powder. Protein is a macronutrient that helps repair damaged muscle tissue that is broken down during exercise. Therefore, athletes generally need more protein since they are constantly building and repairing muscle and connective tissue. Protein requirements for athletes are about 2-3 times the amount of that for normal people, so supplementing with protein powder is a great and convenient way to get in your required protein amounts! Additionally, those looking to lose weight can replace meals with protein shakes to help reduce caloric intake, as protein has a greater prolonged satiating effect.  

Almost all protein powders are naturally gluten-free so it is safe for people with celiac disease to consume. Because our line of protein powder is not made from the proteins in milk, our protein powders are also dairy free. 

Room temperature is the best environment to store protein powder. It does not need to be kept in a refrigerator or freezer. You should keep it in a closed container or make sure that the original packaging is well sealed to maintain freshness. 

You can find all of the nutritional values of each flavor on the Nutrition Facts on the back of each bag, or you can find all of the nutritional information on the product page!

Protein powder lasts up to two years on the shelf.  

Our new line of protein powders contain 4 grams of BCAAs per serving, but what exactly are BCAAs? “BCAAs” stands for branched-chain amino acids. Your branched-chain amino acids include three essential amino acids: leucine, isoleucine, and valine, all of which have a branched chain. The branched chain structures of these three amino acids influences the way they are digested, absorbed, and used by the body, which is why they are so special. BCAA supplementation has been found to help build muscle, decrease muscle fatigue, and alleviate muscle soreness!

If you’re interested in knowing more about amino acids, click here to learn all about what essential amino acids are and why they are important for athletes!

One bag of our protein powder contains approximately 16 servings if you follow the recommended serving size. You might have more or less servings depending on how much you decide to use. 

We currently carry two flavors of protein powder: chocolate and vanilla. The vanilla protein powder is vegan while the chocolate protein powder contains cricket powder.

Näak Bars

At any time of the day for an energy boost! It is also ideal, during, and after physical exercise.

They are made with sustainable protein and Non-GMO ingredients to provide you with the ultra energy you need to rise to any challenge.

You can find the list of ingredient under each flavour: here.

Its brownie-like texture makes it easy to swallow and digest during exercise. It is also resistant to extreme weather conditions: it will not melt between your fingers in summer and you won't break your teeth on it in winter.

The Ultra Energy™ Bars have a 50 g format and contains a ratio of 4:1 Glucid to protein which is the ideal ratio for endurance athletes in order to have stable energy over a long period of time. They are ideal before or during a physical activity, or simply when you need a snack during the day to boost your energy!

Näak bars have a shelf-life of one year after their production. The best-before date can be found in the fold of each bar's wrapping.

Näak bars are not gluten free certified. They don't include wheat in the ingredient list, however they are produced in a facility that manufactures other products made of wheat. 

Näak Ultra Energy™ Bars Banana & Chocolate is nut free. However, there can be traces of nuts due to the manufactured facility.

Only our Peanuts Butter & Chocolate and Berries & Nuts Näak Energy Bars are plant based.

Almond & Chocolate and Banana & Chocolate contain a blend of plant protein and cricket protein 

Näak Waffles

Näak Ultra Energy waffles are for everyone looking for a snack and/or going on adventures! Our Ultra Energy waffles are also suited to fuel endurance athletes before and during physical activity. 

Näak Ultra Energy waffles were made to boost your energy during your next adventure with no digestive issues. Our waffles are easy to chew and swallow, with guaranteed tastiness!

Näak Ultra Energy waffles can be eaten any time of the day as a snack, before or during a physical activity or like the Dutch, with your cup of coffee.

The 4:1 carbs:protein ratio in Näak Ultra Energy waffles ensure you feel energized and strong for a long time.

Näak Ultra Energy Waffles were designed with all-season outdoor adventures in mind. Therefore, they do not freeze, even on the coldest ski days!

Yes, both our Vanilla and Salted Caramel Näak Ultra Energy waffles are plant-based. 

Näak Ultra Energy waffles do contain wheat and soy. They may contain traces of tree nuts, eggs and milk.

Näak Ultra Energy waffles can stay fresh for 12 months if kept in their original, sealed packaging.

Näak Ultra Energy waffles are proudly plant-based with no palm oil, making them the most sustainable waffles on the market! With 4 grams of plant proteins, 4:1 carbs-to-protein ratio, easy chewing, swallowing and digestion, there is no compromise on performance. 

Our waffles contain a mixture of simple sugars (fast) and starch (very long sugars), in equal parts. So the risk of reactive hypoglycemia is very low, and the body will use these sugars to build up its glycogen stores and therefore its energy reserves.

The lipids in our waffles come from coconut oil which is naturally rich in MCT (Medium Chain Triglycerides), which studies tend to prove certain benefits on performance, more particularly on the management of lactic acid (reduction) during glucose metabolism by the body. Also, the use of saturated fatty acids is quite essential for making vegan waffles. 

Athletes generally have no problem burning fat (even more than sugar). 

Cricket Powder

People allergic to crustaceans may be allergic to crickets as they are part of the same family.

Näak Cricket Powder does not contain gluten but can contain traces of wheat because of the factory they are made in also makes wheat based products.

Vegetariens (and vegans) will choose to eat cricket or not depending on the reasons for which they decided to follow this particular diet. Many vegetarians eat cricket for environmental and health reasons. Vegetarians often have B12 vitamin deficiency and cricket is high in B12 vitamin. Moreover, as opposed to plant protein, cricket protein contains all 9 essential amino acids which makes it a complete protein.

Most scientists agree that insects do not have the ability, nor the utility, to feel pain, because they don't have nociceptors, which are the pain receptors. 

Compared to beef, cricket requires 12x less feed, 2000x times less water, and produces 100x less greenhouse gases in order to produce the same quantity of protein! Moreover, crickets need little space (vertical farming) and reproduce quickly: they reach their adult stage at 6 weeks (vs 3 to 5 years for beef).

Crickets are raised in a similar environment to their natural habitat, which allows them to grow in optimal conditions. Furthermore, they are fed with natural ingredients: plants and grains. Naak bars are made in Quebec.

Our cricket powder comes from various suppliers in Canada (and Quebec), the United States and Asia (Thailand).

Delivery & Returns

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@naakbar.com for instructions as to how to return your product.

We want our customers to receive high-quality products. If there is something wrong with the product you have received or if your delivery is not identical to your order (wrong product or if a product is missing), please contact our customer service at hello@naakbar.com with your order number and as many details as possible, and any photos if necessary, within 30 days of the delivery date.

We only accept exchanges for unworn and unused apparel and accessories. If you wish to exchange your order, the item(s) must be returned in brand new, unworn condition with all original packaging, tags and inserts within 30 days of purchase. Contact us at hello@naakbar.com so we can get back to you with return instructions. Make sure to include your order number on all requests for a quick turnaround.

Only regular priced items may be refunded, unfortunately sale items are not eligible to this type of action.

Näak is not responsible for the shipping costs associated with your return or exchange. The goods are your responsibility until they reach our warehouse. Please ensure you pack the return safely to prevent any damage to the products. If your return arrives with signs of damage or wear and tear, your return will be subject to review.

 

To return your product, mail it to: 320-9320 Boulevard St Laurent, Montréal, QC H2N 1N7, Canada.

Consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you of the approval or rejection of your demand. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within days. 


Refunds usually take some time to your bank to be officially registered. In the case that no refund has been received within 10 days of the acceptance of your request, please contact us at hello@naakbar.com.

Orders are delivered in 3 to 5 business days via Canada Post and 1 to 3 business days with FedEx. You will receive a tracking number as soon as we ship your order. (Within 2 business days, this exclude weekends and holidays).

In metropolitan France, orders are delivered in 3 business days

If the order hasen't been shipped out you can contact us at hello@naakbar.com with your inquiry.

Once your order has been shipped, you will receive an email with your tracking and shipping information. You can also click on the link in the email and enter your order number and email address, or login to your account.

You must allow up to 3 business days from the delivery date of your order before contacting us for investigation. You can also contact the carrier to investigate further.

Uncategorized

There is no obligation to give the percentage or the exact origin of the ingredients in our products. 

We work as hard as possible to use local ingredients or ingredients produced in the areas where they are naturally sourced or produced in the most sustainable way possible. 

Some of our products have many ingredients so the origin varies. 

The Subscription

Get the products you love at a 15% discount! Buy two products or more and if the value is more than 70$ the shipping is on us!

You can choose from every week to 6 week interval between each orders. You can modify the delivery frequency or even skip a delivery whenever you need to, straight from your account

You can adjust delivery frequency from 1 to 6 weeks in "Subscriptions" then "Change Frequency".

You can cancel at any time and free of charge, directly from your account

You need to log in to your account, then click on "Subscriptions", "View Details", then "Products in Your Subscription"

You can skip one or several deliveries, or even pause your subscription until you decide to reactivate it.

You can choose a delivery address that is different than the facturation address, so a Näak subscription box is a great gift idea for your loved ones!

You can subscribe to as many Näak product as you like, and manage them separately or as one subscription, directly from your account.

You will be charged each time the subscription order passes following the subscription date (every 1 to 6 weeks depending on the frequency) 

Promo codes are not valid on subscription, unless stated otherwise.

Once the package has left the warehouse you cannot get a refund on that order. We send an email 5 days before the order is being process.

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