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FAQ

FAQ 

GOT QUESTIONS? WE’VE GOT ANSWERS! 

  • The story  

  • What does Näak mean?

    Näak stands for Adventurous Nutrition for Athletes who travel Kilometers.

    How did everything start?

    Näak was created in 2016 by William Walcker et Minh-Anh Pham, 2 green athletes who participated in the Triathlon World Championships. Preoccupied by the impact of meat production on the environment, the 2 friends decided to radically change their nutrition: they became vegetarian and started looking for alternative protein sources for their training. They then discovered cricket protein and immediately started incorporating it into their diet by making their own cricket protein bars in William's kitchen. This is how Näak started. 

    How are the crickets raised?

    Crickets are raised in a similar environment to their natural habitat, which allows them to grow in optimal conditions. Furthermore, they are fed with natural ingredients: plants and grains. Naak bars are made in Quebec.

    Why is cricket farming eco-friendly?

    Compared to beef, cricket requires 12x less feed, 2000x times less water, and produces 100x less greehouse gases in order to produce the same quantity of protein! Moreover, crickets need little space (vertical farming) and reproduce quickly: they reach their adult stage at 6 weeks (vs 3 to 5 years for beef).

    Do crickets feel pain?

    Most scientists agree that insects do not have the ability, nor the utility, to feel pain, because they don't have nociceptors, which are the pain receptors. 

    Can vegetarians eat cricket?

    Vegetariens (and vegans) will choose to eat cricket or not depending on the reasons for which they decided to follow this particular diet. Many vegetarians eat cricket for environmental and health reasons. Vegetarians often have B12 vitamin deficiency and cricket is high in B12 vitamin. Moreover, as opposed to plant protein, cricket protein contains all 9 essential amino acids which makes it a complete protein.

     

  • Allergy

  • Is there an allergy risk with crickets?

    People allergic to crustaceans may be allergic to crickets as they are part of the same family.

    Can I eat cricket if I am allergic to gluten?

    Näak Cricket Powder does not contain gluten but can contain traces of wheat because of the factory they are made in also makes wheat based products.

    Can I eat Näak Bars if I am allergic to nuts?

    Näak Ultra Energy Bars Banana & Chocolate is nut free. However, there can be traces of nuts due to the manufactured facility.

     

  • Näak bars

  • When to eat a Näak bar? 

    At any time of the day for an energy boost! It is also ideal, during, and after physical exercise.

    What are the ingredients and nutritional values of the Näak bar?

    They are made with sustainable protein and Non-GMO ingredients to provide you with the ultra energy you need to rise to any challenge.

    You can find the list of ingredient under each flavour: here.

    Why do athletes like the texture of the Näak bar?

    Its brownie-like texture makes it easy to swallow and digest during exercise. It is also resistant to extreme weather conditions: it will not melt between your fingers in summer and you won't break your teeth on it in winter.

    Why is the ratio 4:1 ideal?

    The Ultra Energy Bars have a 50 g format and contains a ratio of 4:1 Glucid to protein which is the ideal ratio for endurance athletes in order to have stable energy over a long period of time. They are ideal before or during a physical activity, or simply when you need a snack during the day to boost your energy!

    How long can I keep Näak bars?

    Näak bars have a shelf-life of one year after their production. The best-before date can be found in the fold of each bar's wrapping.

     

     

  • The subscription

  • What are the benefits of subscribing to a Näak product?

     

    Get the products you love at a 15% discount! Buy two products and if the value is more than 50$ the shipping is on us!

    What are the delivery frequencies?

    You can choose from every week to 6 week interval between each orders. You can modify the delivery frequency or even skip a delivery whenever you need to, straight from your account

    How can I change my delivery frequency?

    You can adjust delivery frequency from 1 to 6 weeks in "Subscriptions" then "Change Frequency".

    Can I cancel my subscription?

    You can cancel at any time and free of charge, directly from your account

    How can I change the products in my subscription?

    You need to log in to your account, then click on "Subscriptions", "View Details", then "Products in Your Subscription"

    Can I skip a delivery?

    You can skip one or several deliveries, or even pause your subscription until you decide to reactivate it.

    How long does shipping take?

    Orders are delivered in 3 to 5 business days via Canada Post and 1 to 3 business days with FedEx. You will receive a tracking number as soon as we ship your order. (Within 2 business days, this exclude weekends and holidays)

    Can I send a subscription box as a gift?

    You can choose a delivery address that is different than the facturation address, so a Näak subscription box is a great gift idea for your loved ones!

    Can I subscribe to several products?

    You can subscribe to as many Näak product as you like, and manage them separately or as one subscription, directly from your account.

    When will I be charged?

    You will be charged each time the subscription order passes following the subscription date (every 1 to 6 weeks depending on the frequency) 

    I have a Näak promo code. Can I use it on a subscription?

    Promo codes are not valid on subscription, unless stated otherwise.

    Can I get a refund on the subscription?

    Once the package has left the warehouse you cannot get a refund on that order. We send an email 5 days before the order is being process.

     

  • Protein powder

  • What are BCAAs and what role do they play?

    Our new line of protein powders contain 4 grams of BCAAs per serving, but what exactly are BCAAs? “BCAAs” stands for branched-chain amino acids. Your branched-chain amino acids include three essential amino acids: leucine, isoleucine, and valine, all of which have a branched chain. The branched chain structures of these three amino acids influences the way they are digested, absorbed, and used by the body, which is why they are so special. BCAA supplementation has been found to help build muscle, decrease muscle fatigue, and alleviate muscle soreness!

    If you’re interested in knowing more about amino acids, click here to learn all about what essential amino acids are and why they are important for athletes!

    Can I use protein powder in recipes? 

    Of course you can! The simplest way to ingest protein powder is by adding a scoop to a glass of water or plant-based milk. You can also add a scoop to your favorite smoothie recipe, although the possibilities are endless as protein powder can be incorporated into almost any recipe! You can even cook with protein powder by adding it to cookies, oatmeal, or even cheesecake! 

    How do I use protein powder? 

    Using protein powder is very easy. Simply mix 1 serving size of protein powder with 400ml  cup of water or vegetable drink and shake well. You can choose to add less or more than the recommended serving size depending on taste preference or muscle building goals. For optimal benefits, drink the shake 40 minutes after exercise to optimize muscle recovery and nutrient absorption.  

    What are the benefits of using protein powder?

    There are numerous benefits of using protein powder. Protein is a macronutrient that helps repair damaged muscle tissue that is broken down during exercise. Therefore, athletes generally need more protein since they are constantly building and repairing muscle and connective tissue. Protein requirements for athletes are about 2-3 times the amount of that for normal people, so supplementing with protein powder is a great and convenient way to get in your required protein amounts! Additionally, those looking to lose weight can replace meals with protein shakes to help reduce caloric intake, as protein has a greater prolonged satiating effect.  

    Does protein powder contain gluten or dairy? 

    Almost all protein powders are naturally gluten-free so it is safe for people with celiac disease to consume. Because our line of protein powder is not made from the proteins in milk, our protein powders are also dairy free. 

    How to store protein powder? 

    Room temperature is the best environment to store protein powder. It does not need to be kept in a refrigerator or freezer. You should keep it in a closed container or make sure that the original packaging is well sealed to maintain freshness. 

    What are the nutritional values of each flavor?

    You can find all of the nutritional values of each flavor on the Nutrition Facts on the back of each bag, or you can find all of the nutritional information on the product page!

    What is the shelf life of protein powder? 

    Protein powder lasts up to two years on the shelf.  

    How many servings are in each bag?

    One bag of our protein powder contains approximately 16 servings if you follow the recommended serving size. You might have more or less servings depending on how much you decide to use. 

    Is the protein powder vegan?

    We currently carry two flavors of protein powder: chocolate and vanilla. The vanilla protein powder is vegan while the chocolate protein powder contains cricket powder.

     

  • Delivery & Returns

  • Do you offer in-store pick-up?

    Due to Covid we do not offer this service. But this service may be offered at a later date.

    Can I cancel/change my order once it has been submitted?

    If the order hasen't been shipped out you can contact us at hello@naakbar.com with your inquiry.

    How do I track my order?

    Once your order has been shipped, you will receive an email with your tracking and shipping information. You can also click on the link in the email and enter your order number and email address, or login to your account.

    My tracking says "Delivered", but I haven't received my order yet.

    You must allow up to 3 business days from the delivery date of your order before contacting us for investigation. You can also contact the carrier to investigate further.

    Where does my order ship from?

    All packages are sent from our warehouse in Montréal, Quebec, Canada.

    Where do you ship?

    North America: Canada - USA - Mexico

    Central America : St-Martin - Martinique

    South America: Brazil

    Europe: France - Denmark - Germany - UK - Poland

    Oceania: Australia - New-Zeland

    Asia: Japan, South Korea, China

    How long will it take my order to ship?
    We do our best to process orders in 1-2 business days. Our distribution centre is closed on weekends & holidays. 

    Delivery time

    Once your package has left Canada to an international destination, please use the same tracking number with your country’s mail carrier. The following delivery guidelines:

    Canada:  Delivery within 3 to 8 business days
    USA: Delivery within 5 to 10 business days
    Europe: Delivery 14 to 21 business days*

    *Please note that all international deliveries may be subject to import taxes & duties, of which Näak is not responsible for. Please inquire with your local post office for more details on the limits and regulations of national import fees.

    ** If you’re located in a country that doesn’t currently have tracking available with Canada Post (“Airmail- Untracked”), please contact our service team at hello@naakbar.com to inquire about the different shipping options. Made an error on your shipping address? Contact us at hello@naakbar.com soon as possible with your order number for assistance.

    Will i have to pay duty/import fees?

    USA: Orders to the United States are exempt up to $800 USD.

    Europe, Asia, Oceania, South America, Central America: Your order may be subject to international importation tariffs. Unfortunately, we are not responsible for any additional fees associated with your order, including any supplemental customs, duty or importations fees. Please check with your local customs bureau to avoid any unexpected fees upon the arrival of your order. If you’d like to have Näak to be distributed to you but you are unsure about import customs and duties, consult our Retailer Map to visit an international stockist close to you!

    How do i track my order?

    When your order ships, you'll get a shipping confirmation email with a tracking number. If you are in the USA, please track your package at USPS for the most up-to-date information on your order.

    Other Countries:

    USA: https://www.usps.com/

    France: https://www.laposte.fr/

    If you have any issues tracking your item, or do not receive a order confirmation from us, please email our Customer Support directly at hello@naakbar.com

    Do you offer free shipping?

    Yes : 

    • Canada and USA: for orders over 50$
    • Europe, Asia, Oceania, South America, Central America: for orders over 100$

    I have not received my order or i can't find it.

    Sorry about this! It's possible your order was lost in transit, delivered to the wrong address or simply hiding at your other entrance.

    If you still can't find it, please contact us at hello@naakbar.com

    What do i do if my product is defective / damaged?

    Our products undergo thorough quality assurance procedures to ensure they live up to our high standards.

    However, if you have a damaged or defective product that doesn't meet your expectations, please complete this form to contact us and help us learn more about your situation.

    We'll get back to you within 24-48 business hours.

    I received the wrong items. what should i do?

    We're so sorry your order wasn't right! Please contact us at hello@naakbar.com and provide the order number, what you ordered, what you received, and provide a picture.

    We'll get back to you within 24-48 business hours.

     

  • Method of payment   

  • What payment methods are accepted at Näak?

    We accept the following methods of payment:

    - PayPal

    - Credit Card (Visa Credit and Debit, Master Card Credit and Debit, American Express)

  • Account

  • Do I have to create an account to purchase online?

    Under no circumstances are you obliged to create an account to buy online. You can use the "buy as a guest" option without any problem.

    What is the difference between "Buying with an account" or "Buying as a guest"?

    Having an account on Naak's website acts as a shortcut. Your profile and contact information will be saved securely once. Your next transactions will be done quickly without you having to go through the entire registration process again. 

    With the "buy as a guest" option, you will have to fill out the order form for each transaction and redo all your preferences at each visit.

     

  • Customer Service

  • I have a question about a product or an order. Who can I contact? 

    We will be happy to help you! Contact us by email or fill out the online form here.

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