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FREE SHIPPING IN Canada and THE US FOR ORDERS OVER 50$
FAQ - DELIVERY & RETURNS

Where does my order ship from?

All packages are sent from our warehouse in Montréal, Quebec, Canada.

How much is the shipping cost?

Canada

  • Sample pack: 3.99$
  • Orders under 50$: 9.99$
  • Orders of 50$ and more: FREE

USA

  • Sample pack: 5.99$
  • Orders under 50$: 14.99$
  • Orders of 50$ and more: FREE

Do you ship internationally?

Europe

  • Orders under 100$: 19.99$
  • Orders of 100$ and more: FREE

Mexico

  • Orders under 100$: 14.99$
  • Orders of 100$ and more: FREE

Australia, New Zealand

  • Orders under 100$: 19.99$
  • Orders of 100$ and more: FREE

Japan, Singapore, HK, South Korea

  • Orders under 100$: 19.99$
  • Orders of 100$ and more: FREE

Brazil

  • Orders under 100$: 26.99$
  • Orders of 100$ and more: FREE

Turkey, Israel

  • Orders under 100$: 29.99$
  • Orders of 100$ and more: FREE 

How long will it take my order to ship?

We do our best to process orders in 1-3 business days before shipping. Our distribution centre is closed on weekends & holidays. All shipments will be shipped using the standard national carrier. All packages with standard shipping leave our distribution centre with Canada Post. Once your package has left Canada to an international destination, please use the same tracking number with your country’s mail carrier.

The following delivery guidelines:

  • Canada:  Delivery within 3 to 8 business days
  • USA: Delivery within 5 to 10 business days
  • International: Delivery 14 to 21 business days*

*Please note that all international deliveries may be subject to import taxes & duties, of which Näak is not responsible for. Please inquire with your local post office for more details on the limits and regulations of national import fees.

** If you’re located in a country that doesn’t currently have tracking available with Canada Post (“Airmail- Untracked”), please contact our service team at hello@naakbar.com to inquire about the different shipping options.

Made an error on your shipping address? Contact us at hello@naakbar.com soon as possible with your order number for assistance.

Will I have to pay Duty/Import fees?

Canada & USA: For orders shipped within Canada, there are no associated importation or customs fees. Orders to the United States are exempt up to $800 USD.

International: Your order may be subject to international importation tariffs. Unfortunately, we are not responsible for any additional fees associated with your order, including any supplemental customs, duty or importations fees. Please check with your local customs bureau to avoid any unexpected fees upon the arrival of your order.

If you’d like to have Näak to be distributed to you but you are unsure about import customs and duties, consult our Retailer Map to visit an international stockist close to you!

How do I track my order?

When your order ships, you'll get a shipping confirmation email with a Canada Post tracking number. If you are in the USA, please track your package at USPS for the most up-to-date information on your order.

Other Countries:

USA: https://www.usps.com/

Germany: https://www.deutschepost.de

England: https://www.royalmail.com

France: https://www.laposte.fr/

If you have any issues tracking your item, or do not receive a order confirmation from us, please email our Customer Support directly at cl@cieleathletics.com. 

Do you offer free shipping?

Yes:

  • Canada and USA: for orders over 50$
  • International: for orders over 100$

I have not received my order or I can't find it.

Sorry about this! It's possible your order was lost in transit, delivered to the wrong address or simply hiding at your other entrance.

If you still can't find it, please contact us at hello@naakbar.com. 

What do I do if my product is defective / damaged?

Our products undergo thorough quality assurance procedures to ensure they live up to our high standards.

However, if you have a damaged or defective product that doesn't meet your expectations, please complete this form to contact us and help us learn more about your situation.

We'll get back to you within 24-48 business hours.

I received the wrong items. What should I do?

We're so sorry your order wasn't right! Please fill out this form and help us learn more.