FAQ Retailer Sales Policy
We recognize the essential role that suppliers play in our operations and have learned that mutual trust and respect are the basis of a great relationship.
Thank you for your interest in Näak!
In order for us to understand if we are compatible, you need to fill out an application form here and then we will get in touch with you.
We wish you the best of luck!
Do I have to create an account to purchase online?
Yes, you absolutely need an account.
How do I login to the platform to order?
You have to go to our platform here and enter your email and password.
How do I place an order?
First of all, we do not take orders by email or phone. You must always place your order on our online platform.
Then, to place an order with Näak, you must first be registered and be accepted by our team.
Once you are accepted, you must place all your orders directly on the platform here. You must enter your email and password.
What is the minimum amount per order?
To place an order, you must buy for a minimum of $200.00 (before taxes).
What payment methods are accepted at Näak?
Invoices are payable within 15 days of issue. Payments must be made by credit card, bank transfer, paypal or cheque.
Can I cancel/change my order once it has been submitted?
Unfortunately not. Once an order has been submitted, it cannot be changed or cancelled. Contact us if you want to change or cancel your order at : email@example.com
What do I do if my product is defective / damaged?
Our products undergo thorough quality assurance procedures to ensure they live up to our high standards.However, if you have a damaged or defective product that doesn't meet your expectations, please contact us at firstname.lastname@example.org
I received the wrong items. What should I do?
We're so sorry your order wasn't right! Contact us at email@example.com with this information:
-description of the wrong items you received
I have a question about a product or an order. Who can I contact?
We will be happy to help you! Contact us by email: firstname.lastname@example.org
Are sales guaranteed?
Our products are not subject to any guaranteed sales.
What is the lifespan of the products?
We guarantee a lifespan of at least 6 months.
For more information please refer to our retailer sales policy.