Return Policy

Our return policy lasts 30 days after the delivery date. Once this 30 day period has expired, we will unfortunately not be able to offer you a return or refund.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Defective or damaged goods

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email athello@naakbar.com for instructions as to how to return your product.

We want our customers to receive high-quality products. If there is something wrong with the product you have received or if your delivery is not identical to your order (wrong product or if a product is missing), please contact our customer service athello@naakbar.com with your order number and as many details as possible, and any photos if necessary, within 30 days of the delivery date. 

Exchanges

We only accept exchanges for unworn and unused apparel and accessories. If you wish to exchange your order, the item(s) must be returned in brand new, unworn condition with all original packaging, tags and inserts within 30 days of purchase. Contact us athello@naakbar.com so we can get back to you with return instructions. Make sure to include your order number on all requests for a quick turnaround. 

Sale items

Only regular priced items may be refunded, unfortunately sale items are not eligible to this type of action.

Shipping

Näak is not responsible for the shipping costs associated with your return or exchange. The goods are your responsibility until they reach our warehouse. Please ensure you pack the return safely to prevent any damage to the products. If your return arrives with signs of damage or wear and tear, your return will be subject to review.

To return your product, mail it to: 320-9320 Boulevard St Laurent, Montréal, QC H2N 1N7, Canada.

Consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you of the approval or rejection of your demand. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within days. 

Refunds usually take some time to your bank to be officially registered. In the case that no refund has been received within 10 days of the acceptance of your request, please contact us at hello@naakbar.com.